June 16th (8:30 am - 4:30 pm EST)
REFUND, CANCELLATION AND RESCHEDULING POLICIES FOR THE Alzheimer's Disease & Dementia Care (ADDC) SEMINAR
At GrandMinds, we aim to provide a seamless and valuable experience for all ADDC Seminar participants.
REFUND POLICY
1. Seminar Fee: The total fee for the ADDC Seminar is $190.
2. Cancellation Fee: If you choose to cancel your booking or registration, $75 cancellation fee will be deducted from your refund to cover administrative costs and reserved materials.
3. Eligibility for Refund: Cancellations made at least 48 hours before the seminar date will qualify for a refund, minus the $75 cancellation fee.
4. Refund Processing: Refunds will be processed within 5 business days of receiving the cancellation request.
5. Non-Refundable Circumstances:
• No refunds will be issued for cancellations made less than 48 hours before the seminar start date.
• If a participant does not attend the seminar and has not submitted a cancellation request in advance, no refund will be provided.
RESCHEDULING POLICY
• Rescheduling Flexibility: Participants are allowed to reschedule their seminar once.
• Rescheduling Deadline: Requests to reschedule must be submitted at least 48 hours before the seminar date.
For cancellations or rescheduling requests, please contact us at grandmindsllc@gmail.com. We are here to assist you!
TRAINER PROFILE: Lisa Schilthuis & Elijah Schilthuis
Lisa Schilthuis, OTR/L is a dementia care specialist, Certified Dementia Practitioner (CDP), Certified Alzheimer’s Disease and Dementia Care Trainer (CADDCT), CEO of GrandMinds LLC—an online shop offering products designed to engage people living with dementia—and the lead dementia educator at Mary Free Bed at Home, where she serves as an occupational therapist. She brings over 19 years of professional experience—including more than 13 years specializing in dementia care—and more than two decades of personal insight, having closely supported her mother through her 21-year journey with dementia, including eight years as her primary caregiver. Lisa is also leading research on the greatest unmet needs in dementia caregiving. Through her teaching, she offers practical, compassionate education grounded in both deep clinical expertise and lived caregiver experience. Elijah Schilthuis co-founded GrandMinds, a CNA with over five years of hands-on experience in direct patient care for older adults. Experienced in long-term care, psych, and life enrichment!
ADDITIONAL INFORMATION FOR PARTICIPANTS
1. Digital Student Handbook: All registered participants will receive access to the digital student handbook. This resource supports continued learning, even for those unable to attend the seminar. If you prefer a physical copy instead, feel free to contact us!
2. Certificate of Completion: Certificates will only be issued to participants who attend the entire seminar. This certificate is a prerequisite for applying for Certified Dementia Practitioner (CDP) certification through the National Council of Certified Dementia Practitioners (NCCDP).
3. Technology Requirements: Participants must have a reliable, internet-enabled device to connect to Zoom for the full duration of the seminar.
4. Recording Policy: Recording of any kind is strictly prohibited to maintain the integrity of the session.
5. Certification Application: After completing the seminar and receiving your certificate, you may apply for CDP certification through the NCCDP at www.nccdp.org.
Thank you for adhering to these guidelines. We look forward to your participation in the ADDC Seminar!
